Questions we hear most

The license class, the state board and a lookup link are in the footer of every page and on the About page. You can check any plumber on the state's lookup page before they arrive.

Close the cold-water valve on top of the tank, switch off its breaker or turn the gas control to off, and call or text us. The leaking tank page has the steps.

Often on the front wall near the hose bib, or in a box at the street. A valve on the pipe above the tank stops only the tank. If you can't find it, call and we'll talk you through it.

A visit fee covers the trip and the diagnosis, and it is credited to the job if you hire us that day. How pricing works has the details.

We don't work nights or Sundays, so there's no after-hours rate. Saturday morning is regular rates.

Yes, in writing, and work starts only after you say yes. If we find something new when we open a wall, we stop and ask.

Most take a few hours once the van is at your house. Same day depends on the size and on you reaching us by early afternoon.

Where the city requires a permit for a water heater, yes, and it's on the written price.

We read the label, look at the tank and tell you both prices and which we'd pick. See the repair-or-replace table on the home page.

Houses built before 1986 may have lead solder or old galvanized pipe. If we see either while working, we tell you. The EPA's lead pages explain what to ask your water utility.

The tank carries the maker's warranty, and its terms are printed on the paperwork we hand you. Our workmanship terms are written on the price.

Lakeland and the towns around it, Monday to Friday 7 to 5 and Saturday 8 to 1. The service area page lists the towns.